Certificate Summary
HCNA-CC Certification validates the knowledge and skills required for basic configuration and maintenance of the contact centers of small- and medium-sized enterprises.
HCNA-CC covers but is not limited to:
eSpace CC Solution
eSpace CC Deployment and Configuration
eSpace CC Basic Service Commission, including gateway service, agent service, IVR service, CMS service and BIR service
eSpace CC Routine Operation and System Maintenance
HCNA-CC certification shows proven thorough understanding of eSpace CC solution technologies, master the configuration and management of U2980, gent service, IVR service, CMS service and BIR service, used in medium and small-sized enterprises, mastery of the technologies for SME contact centers.
| Exam Code | Exam Name | Exam Fee | Online Test | |
| H11-831-ENU | HCNA-CC (Huawei Certified Network Associate – Contact Center) | 200 USD | Test Link |
With HCNA-UC certified engineers, enterprises gain a basic understanding of communications technologies and contact centers, and are able to perform basic configuration on and troubleshooting on Huawei contact center systems.