Certificate Summary

HCNA-CC Certification validates the knowledge and skills required for basic configuration and maintenance of the contact centers of small- and medium-sized enterprises.

HCNA-CC covers but is not limited to:
eSpace CC Solution
eSpace CC Deployment and Configuration
eSpace CC Basic Service Commission, including gateway service, agent service, IVR service, CMS service and BIR service
eSpace CC Routine Operation and System Maintenance

HCNA-CC certification shows proven thorough understanding of eSpace CC solution technologies, master the configuration and management of U2980, gent service, IVR service, CMS service and BIR service, used in medium and small-sized enterprises, mastery of the technologies for SME contact centers.

Exam Code Exam Name Exam Fee Online Test
H11-831-ENU HCNA-CC (Huawei Certified Network Associate – Contact Center) 200 USD to be published

With HCNA-UC certified engineers, enterprises gain a basic understanding of communications technologies and contact centers, and are able to perform basic configuration on and troubleshooting on Huawei contact center systems.

This H11-831-ENU exam will be released soon. If you are urgent to get it please contact us at hcdatest@outlook.com

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