HCNP-CC covers but is not limited to:
Installation and data configuration of a CTI platform
Installation and data configuration of a WAS platform
Service data configuration
Agent queue data configuration
Voice and video recording data configuration
iweb report service installation and data configuration
Email, chat service data configuration
HCNP-CC certification shows proven thorough understanding of contact centers and ability to deliver the Huawei contact center platform independently.
|Exam Code||Exam Name||Exam Fee||Online Test|
(Huawei Certified Network Professional – Contact Center (Fast Track))
|300 USD||To be published|
With HCNP-CC certified engineers , enterprises are able to construct, operate, and maintain an enterprise contact center independently, including installing and configuring software, performing interface operations and daily maintenance, and diagnosing faults.